How does conference call recording work?

How does conference call recording work? (Image credit: Thinkstock/iStock)

It is said that the business world never stops and with on-the-go emails and mobile access to work files and systems, this certainly appears to be the case.

As a result, it's not always possible to have everyone available when you need to hold meetings, update shareholders or even launch your latest product.

We've previously talked about how all of these tasks can be carried out via our free conference calling services, but if people simply aren't available to dial in at the required time, then how can you hope to engage them?

Thankfully, there is a solution and it is a feature of our business that an increasing number of users are taking advantage of. The ability to record your conference call and play it back is an incredibly beneficial option to have at your disposal and it is well worth familiarising yourself with how you can make the most of it. 

How can I record my conference call?

One of the real plus points of teleconference recording is that you can do it without even planning ahead – giving you the flexibility to document your conversation or meeting on a whim.

After dialling in and entering their Buzz Conferencing pin, the chairperson has the power to start recording at any time by pressing '#8' on their keypad. After the call has taken place, they will be sent a link via their registered email address to download their recording.

This feature, much like the rest of our service, is free, with no setup charges, no expensive equipment to invest in and no subscription fee. The only cost you and other participants will incur is that of using an 0845 number, which is typically between 1p and 13p per minute from landlines or between 5p and 41p from mobiles, depending on the operator.

After you have received your download, you can distribute it how you want, either by emailing it to other colleagues and associates or uploading it to a company cloud network or similar file-sharing software. This can enable those who weren't able to make the call to listen back and catch up on the latest developments.

What can I use my recorded conference call for?

The reasons behind you wanting to record a conference call can be varied, but some of the common examples of what this service can be used for include:

  • HR purposes
  • Product launches
  • Future reference of client meetings or team training sessions
  • Keeping participants accountable for actions assigned during calls

Often, having evidence of what has been said during a meeting can be beneficial because it means there isn't as much pressure on the participants at the time of the teleconference to take down detailed notes, which could impact on the contribution they are able to make to the call.

Similarly, by recording the conversation, there is a level of common understanding in that everyone has the same reference point to go by, so nobody can blame their notes if actions aren't completed or advice isn't acted upon.

This service can also make it possible to engage with a wider audience, allowing you to share the information discussed in your call with external participants who can then listen to it on their way home, during their lunch break or even when they're doing the ironing. It makes it much easier for you to have some form of communication with those contacts who are typically harder to reach because of their busy schedules, even if it is a little one-sided!

If this is a feature that interests you, why not give it a go? Record your next call with us for fun and see what you think.