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Great customer service ‘is essential for firms’

Great customer service 'is essential for firms'

Small businesses should always be looking for ways to provide great customer service.

A well organised support team can make the difference between customers being left feeling satisfied or disappointed. With the emergence of social media, it is increasingly important …

Employee engagement ‘key to business success’

Employee engagement 'key to business success'

Businesses need to focus on employee engagement if they want to be successful.

This is according to the Chartered Institute of Personnel and Development (CIPD) and Hay Group Insight, as the two groups feel many firms are failing to find …

Brits to seek new work/life balance in 2013

Brits to seek new work/life balance in 2013

Britons found it far easier to balance work and their personal lives last year and this trend is likely to gather pace in 2013.

According to recruitment specialist Hays, 52 per cent of the UK's workforce regularly take their work …

Tips for SMEs on audio conferencing

Tips for SMEs on audio conferencing

Small and medium-sized enterprises (SMEs) may increasingly turn to audio conferencing in the future.

This medium offers them a great deal of freedom, as they can arrange conference calls at short notice – even with an international audience – and …

Fathers seeking to reduce working hours

Fathers seeking to reduce working hours

Some 57 per cent of fathers who work full time would like to reduce their hours.

A report by Office Angels has found that men with children are increasingly willing to scale back their working days so they can spend …