Frequently Asked Questions

How much does it cost to call the 0845 UK dial-in number?

Like most free conferencing services, we use a standard 0845 phone number costs 5.8p + VAT per minute plus your phone company’s access charge to call from landlines at all times including evenings and weekends.

Other phone companies may charge you more or less than this depending on your tariff so always check with them if  you are concerned about your phone bill.

At the end of the day, it costs the same to call most free conference call services as we all use the same type of phone numbers however only Buzz Conferencing offers you ‘cash back’ in the form of £25 Amazon Vouchers.

What makes us different is the clarity of our phone lines along with our advanced features and 24/7 unlimited personal support.

Do you have a number which is cheap to call from mobiles?

Yes. If you are calling from a UK mobile phone you can use our mobile short code which is 8762763.

Calls to this number cost just 12.5 pence per minute + VAT from UK mobiles no matter what tariff you’re on.

Do you have international telephone numbers?

Yes. We have a number of in-country dial-in numbers – International access numbers click here

How much does it cost to call the overseas access numbers?

Whatever the local phone company charges for a call to the in-country dial-in numbers in the territory from which attendees are dialling – typically, the same as they would charge for a local call from a land-line.

There’s a list of countries and estimated costs here.

I understand that I only pay for the cost of my call into the dial-in number but are there any hidden charges?

No. You don’t pay us a penny for hosting or ‘bridging’ your conference call, so we’ll never send you an invoice or a bill.

You simply pay your phone provider the cost of your own call to the dial-in number.

The same goes for the other callers on your conference, each person joining your conference call simply pays their phone company for the cost of the call into their local in-country access number which is 0845 545 5055 in the UK, see here for international access numbers.

Can people from different countries all dial into the same conference and talk together?

Yes, of course. To hold an international phone conference, each caller simply dials the dial-in number in the country which they are calling from and you can all speak together, that way, nobody has to pay international call charges. For a list of International access numbers click here

I don’t live in the UK, can I still use the service?

Yes. Simply call the dial-in number in the country which you live. For a list of International access numbers click here

Are there any contracts with your service?

No. There are no contracts with the Buzz Conferencing service.

Why do I have two PIN codes. What are they for?

Two PIN codes add a greater level of security and control making it virtually impossible for anyone who’s not invited to join your call.

We provide you with a Chairperson PIN and a Participant PIN. You keep your Chairperson PIN secret and give out the Participant code to all your conference guests.

Dialling in with the Chairperson PIN gives you special privileges such as being able to mute the other participants and record the call. See the User Guide for full details.

Can I use my PINs more than once or do I need to re-register for new ones for each call?

You can use your PINs as many times as you like, they are your PINs for life. There’s no need to re-register.

As soon as you register, we’ll email you your own set of unique PINs which you can use whenever you want to.

If you’ve forgotten your PINs simply request a reminder by clicking here.

Is access to my conference call secure?

Yes, absolutely.

As mentioned above, our two-PIN system makes our system incredibly secure but to make absolutely sure you have no unwelcome guests, the chairperson can lock the call by pressing #3 thus preventing new entrants joining. There’s a full list of other Super-Cool features such as participant counts and name roll calls in the User Guide.

What’s to stop someone else using the same PINs as me and listening in on my call?

Your PINs are unique to you.

Our system automatically generates a unique set of PINs for you when you register. You keep your Chairperson PIN secret and only give our your Participant PIN to the people you want to attend your call.

Rest assured, our system is designed so that nobody else will ever be given the same set of PINs so you can be sure your conference is private and only those you have invited and given your participant PIN can attend.

What do I do if I lose or forget my PINs?

That’s no problem at all.

Simply visit our PIN Reminder page, type in your name and the email address you registered with and we’ll send you a reminder in just seconds.

If you can’t remember the email address you used just give us a call on Freephone 0800 979 0818 or +44 (0)20 7135 3033 and we’ll be able to look it up manually for you. Don’t be embarrassed, everyone forgets things from time to time.

Oops, I think I gave someone my Chairperson PIN by mistake, what do I do?

Don’t panic, if you think your Chairperson PIN has been compromised.

Simply re-register with a new email address and we’ll send you a new set of PINs automatically or give us a call on Freephone 0800 979 0818 or +44 (0)20 7135 3033 and we’ll resolve the issue over the phone.

We know it’s horrible when you lose the notepad or computer which you store your personal information on but this problem is easily fixed.

Are my conference recordings secure?

Yes, they sure are!

We take your privacy very seriously and have designed the system so that as the Chairperson of your call you are the ONLY one who is given access to your conference call recordings.

This is how it works.

When you register our system makes a note of your email address and your Chairperson PIN.

When you activate recording having dialled in using your Chairperson PIN by pressing #8, our system sends you an email to that address with a secret download link so there’s no chance of anyone else getting access to the recording.

Of course, once you have that link, you are free to send it out to others if you want them to be able to hear the recording but that’s up to you. We keep it safe and secure.

How long are recordings kept on your system?

Recordings are kept on our system for 7 days so you have up to a week to download them and we’re here to help if you have any problems.

Do I need special equipment to use your service?

No. It’s exactly the same as making any other phone call so you can use your land line or mobile – you can even dial-in from Skype if you have their SkypeOut service enabled on your Skype account.

Why can’t I just use Skype for my entire conference call as it’s completely free?

You can. But, the problem with Skype is that it uses Voice over IP (The Internet) and the quality of the call is highly dependent upon how busy the internet is and the power of each user’s computer – not to mention the quality of their headset.

Skype is great for one-to-one conversations or very small non-business-critical conferences with a maximum of 3 or 4 people, but when you need a professional service which you can be sure of working, Buzz Conferencing is the ideal choice. There’s more information here if you are interested in the technical differences.

What format are the call recordings delivered in?

High quality MP3. We use the .MP3 format so you can listen to your recordings either on your computer or personal player. They are captured in high definition so they are super-clear.

Who owns the copyright on my recordings? Can I sell them?

You own the copyright. It’s your conference so you own what’s been said and sure you can sell them. Many of our customers in the teaching, coaching and marketing professions record their conference calls and use them to create digital products such as CDs/DVDs to sell.

I haven’t received my confirmation email containing the recording of my conference – where is it?

Recordings are sent within one hour of the conference has ending.

If you’ve waited longer than this we advise the following:

1. Check your email client’s Junk folder in your email. If the email isn’t there then

2. Dial back into your conference and make sure that all participants put their phones down at the end of the call

If there are no longer any participants on the call please contact us and we’ll be happy to help.

How good is the line quality?

Excellent. Unlike some other providers we use ‘proper’ telephone lines instead of cheap, unreliable voice over IP (VoIP) connections which can make callers sound like robots. Although free, this is truly a business class service.

Is there a limit on how long a call can be?

No. You can stay on the call for as long as you like.

Is there a limit to how many people I can have on my conference call?

Yes – but it’s HUGE (thousands) so you’ll probably never hit the limit.

Is the service available 24/7?

Yes. You can use the service whenever you like.

Do I need to book conference calls in advance?

No. Simply dial in and start a conference call at any time.

Am I able to mute lines?

Yes. There are several “in-call” controls that are simply activated from your telephone’s keypad. For more details on all the features please read our User Guide

I don’t like the on-hold music, can it be changed?

Sure, just let us know and we’ll change it to something you prefer – we can even turn it off altogether if you like. It’s up to you.

Can name announcements on entry and exit be turned off?

No problem. Just get in touch and we’ll turn them off for you.

It’s slow having to listen to all the voice prompts, what can I do?

No need to listen to them – Just press the buttons on your telephone keypad at any time and they will be skipped. We’re sure the lady who recorded them, Catherine, won’t mind.

Can I use this for my personal stuff as well as for business?

Yes. You can use it for whatever you like. Many families use the service to have ‘family meetups’ and keep in touch with relatives who live in other cities or even overseas. We love to hear how people are using audio conferencing in new and unusual ways so do please let us know.

But if I sign up won’t you spam me?

Absolutely not! We’ll only contact you with information which is relevant to your conference calls and we will NEVER let anyone else have your details.

Every email which we send to you includes an opt-out link which you can click on to be automatically removed from our database. You can also call up and request deletion at any time.

Your conference call service will continue to work even if you opt-out however we’d prefer that you didn’t so we can keep you updated. See our Privacy Policy for more details.

What if I need help?

We’re FANATICAL about providing great customer service.

You can call us at any time on Freephone 0800 979 0818 or +44 (0)20 7135 3033 or email us at CustomerDelight@BuzzConferencing.co.uk

If you happen to be in South East London, you can even pop in for a chat over coffee and biscuits (we mean it).

My friends and colleagues would love this service, is it OK to tell them about it?

YES, it’s more than just OK, you’d make us ever-so grateful. The more people who know about us and use the service the better. Please direct people to our website at www.BuzzConferencing.co.uk (if you’re on Facebook, Twitter, LinkedIn or Google+ why not tell your friends that way too).

We love referrrals

How can you afford to offer so much for free?

Your telephone company gives us a very small percentage of the cost of your phone call which is why we are keen to have as many people as possible dialling in.

So, if you like the service, please ‘spread the love’ by telling your friends and colleagues about www.BuzzConferencing.co.uk

I need more features do you have a different service?

Yes, we offer a corporate-class ‘host paid’ service via our strategic partners – call us on 020 7135 3033 and we’ll hook you up.