Conference Calling User Guide
This User Guide is designed to help you get the most from your conferencing service.
Buzz Conferencing is simple to use and includes some great Super-Cool features to put you in control and make your conferences run smoothly.
If you have any questions, please call our Customer Delight team on Freephone 0800 979 0818 or
+44 (0)20 7135 3033 at any time; we’re here to help.
How to hold your conference call in 3 easy steps
Step 1 - Tell your fellow conference call participants what they need to know (we suggest an email)
To participate in a conference call they need to know:
• What time they should join the call
• The phone number to access the service: 0844 473 7300 from the UK or one of our international numbers
• Your Participant PIN
Step 2 – Make the call:
• At the agreed start time dial the 0844 473 7300 number (or international number)
• You will be asked for your PIN and then your name
• If you are the first person to arrive on the conference call, you will hear music. As others arrive on the call, you will hear them being announced. When there are at least two people on the call you are ready to start talking!
Step 3 - End your conference
When you have finished your conference call, simply hang up. As each person hangs up, you will hear their name announced. When the last person hangs up, the conference call ends.
To use all the Super-Cool features below, you must dial-in using your Chairperson PIN.
24/7 Operator Assistance
*0 – To be connected to the operator, 24/7
If you need assistance at any time, simply press *0 and one of our friendly operators will join your call and help you out at any time 24/7, completely free of charge.
#8 – To start the recording, press #8.
To stop and save the recording, press #8 again or just hang up the phone.
After just a few minutes, we’ll email you a secure link to download your recording in .MP3 format.
We take your privacy very seriously and have designed the system to ensure that you are the ONLY one who is given access to your conference call recordings.
Recordings are kept on our system for 7 days so you have up to a week to download them and we’re here to help if you have any problems.
Important: Please check your SPAM folder for emails from recordings@alerts.BuzzConferencing.co.uk
Presenter Mode: Force-mute all participants
** – Puts your conference into Presenter Mode.
Presenter Mode means all your participants’ lines will be automatically muted and they WILL NOT have the option to un-mute themselves. Use this feature when you want to hold conference calls to make presentations without fear of interruptions.
To cancel Presenter Mode and return to normal conversation mode with all lines un-muted, press ** again.
Q&A Mode : Force-mute all participants but allow them to un-mute themselves
## – Puts your conference into Q&A Mode.
Q&A Mode is similar to Presenter Mode in that all your participant’s lines will be automatically muted however they WILL have the option to un-mute/mute themselves in order to ask questions by pressing #6 on their telephone keypads.
To cancel Q&A Mode and return to normal conversation mode with all lines un-muted, press ## again.
#* – Cycles through various name announcement options so you can choose whether or not you want your participants’ names to be announced upon entry and exit.
Private Head Count
#9 – Tells just you how many people are on your call. Only you hear this; your participants won’t hear a thing.
Public Head Count
#1 – Tells everyone on the conference how many people are on your call.
Private Roll Call
#7 – Tells just you the names of the people on the call. Only you hear this; your participants won’t hear a thing.
Tip: You can stop the readout of names by pressing #7 again – useful if you activate this feature by mistake on a big call.
Public Roll Call
#2 – Tells everyone on the conference the names of the people on the call.
Tip: You can stop the readout of names by pressing #2 again – useful if you activate this feature by mistake on a big call.
Secure Conference Lock
#3 – Locks and un-locks the conference so nobody else can join and you can speak in complete privacy.
The Super-Cool feature below may also be activated by Participants.
#6 – Mutes and un-mutes your handset.
This is very useful if you are in a noisy location. Muting means that you can hear the rest of the conference but the chairperson and the other participants cannot hear you.
Note: You cannot un-mute your handset if the chairperson has put the conference into Presenter Mode.